Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Polygon Labs Help Center
  1. Polygon Labs Help Center
  2. Externalized Implementations

Externalized Implementations

Welcome! You can raise a request for Externalized Implementations using the options provided.

Request help for an issue with an existing implementation provider CDK chain

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"24bfe992301fd79463c557848c93ad99702e0ce8_lout","branding":{"id":"22","key":"el","name":"Externalized Implementations","portalBaseUrl":"/servicedesk/customer/portal/22"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0036503b-f4f8-43a3-bdb9-c84a54d49927/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDI2NTY2Yy0wZGRiLTRmZDgtYTk0Yy05MzA5M2ExNTA3N2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwMzY1MDNiLWY0ZjgtNDNhMy1iZGI5LWM4NGE1NGQ0OTkyNyI6WyJyZWFkIl19LCJleHAiOjE3NjU3NjUxNTIsIm5iZiI6MTc2NTc2NDU1Mn0.7x1LEBy1xPUrlRpdvl3WuLePgOo53_-dsqN5laPuGNQ&client=ed26566c-0ddb-4fd8-a94c-93093a15077a&mode=fit","logoId":"0036503b-f4f8-43a3-bdb9-c84a54d49927","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Polygon Labs Help Center","sharedPortalName":"Polygon Labs Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Polygon Labs Help Center","sharedPortalName":"Polygon Labs Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7b3fe4","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"22","key":"el","projectId":10122,"serviceDeskId":22,"name":"Externalized Implementations","description":"<p>Welcome! You can raise a request for Externalized Implementations using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/22","reqTypes":[{"id":"250","name":"Request help for an issue with an existing implementation provider CDK chain","descriptionHtml":"","callToAction":"Request help for an issue with an existing implementation provider CDK chain","introHtml":"","icon":10472,"iconUrl":"https://polygon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[61],"key":""},{"id":"249","name":"Requesting a chain be added to the Polygon Agglayer","descriptionHtml":"","callToAction":"Requesting a chain be added to the Polygon Agglayer","introHtml":"","icon":10550,"iconUrl":"https://polygon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[61],"key":""},{"id":"246","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://polygon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"247","name":"Submit a Request or Incident","descriptionHtml":"","callToAction":"Submit a Request or Incident","introHtml":"","icon":10469,"iconUrl":"https://polygon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""}],"reqGroups":[{"id":61,"name":"General"}],"orderMapping":{"61":[249,250]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9825fffa-71c0-320a-9109-4dd7c3d689e6","appLinkName":"","appLinkUrl":"","spaceKey":"EL","spaceName":"Externalized Implementations","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EL","serviceDeskId":22,"kbLinkDomainURLs":["https://polygon.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":22,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDI2NTY2Yy0wZGRiLTRmZDgtYTk0Yy05MzA5M2ExNTA3N2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NjU3NTIsIm5iZiI6MTc2NTc2NDU1MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.L6BE-w9GRVJ_TpguBXzrFpi70TNgm7RSEPMNdzTxQTs","targetCollection":"upload-project-10122","endpointUrl":"https://api.media.atlassian.com","clientId":"ed26566c-0ddb-4fd8-a94c-93093a15077a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":250,"projectId":10122,"issueType":{"id":"10224","name":"General request"},"form":{"name":"Request help for an issue with an existing implementation provider CDK chain","descriptionHtml":"","callToAction":"Request help for an issue with an existing implementation provider CDK chain","intro":"","instructions":"","icon":10472,"iconUrl":"https://polygon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/22/create/250","requestValidateBaseUrl":"/servicedesk/customer/portal/22/validate/250","calendarParams":{"firstDay":0,"date":"2025-12-15T05:09:13+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9825fffa-71c0-320a-9109-4dd7c3d689e6","appLinkName":"","appLinkUrl":"","spaceKey":"EL","spaceName":"Externalized Implementations","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EL","serviceDeskId":22,"kbLinkDomainURLs":["https://polygon.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDI2NTY2Yy0wZGRiLTRmZDgtYTk0Yy05MzA5M2ExNTA3N2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NjU3NTMsIm5iZiI6MTc2NTc2NDU1MywiYW5vbklkIjoiYW5vbi11c2VyIn0.pIUQrKW50_0L6lwAzw-4rgdRZZxI6V2skHlacHIBrzc","targetCollection":"upload-project-10122","endpointUrl":"https://api.media.atlassian.com","clientId":"ed26566c-0ddb-4fd8-a94c-93093a15077a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-06-25T12:41:37.832407839Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[250],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Request help for an issue with an existing partner CDK chain","submit":{"lock":false,"pdf":false},"templateFormUuid":"5da83e81-ce46-4f0a-8253-1fc72d6d9a0c"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please give a brief description of the issue you are experiencing"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"7b602851-1929-4343-a0c0-e34a97b75ed0"}},{"type":"orderedList","attrs":{"order":2},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"What component are you seeing an error with?"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"ce35a38a-e862-4e2d-9bcb-70797664873c"}},{"type":"orderedList","attrs":{"order":3},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please attach a screenshot of the error you are seeing."}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"b371d9ce-4adb-4ab2-8ee5-cd6e8621b03b"}},{"type":"orderedList","attrs":{"order":4},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please attach the logs from the component experiencing the error."}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"d04da81d-7c47-4d7d-84af-8c35bc8759ba"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"rt","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cm","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"RPC node","other":false},{"id":"2","label":"Synchronizer","other":false},{"id":"3","label":"Executor","other":false},{"id":"4","label":"Sequencer","other":false},{"id":"5","label":"Aggregator","other":false},{"id":"6","label":"Sequence sender","other":false},{"id":"7","label":"Prover","other":false},{"id":"8","label":"Transaction Pool","other":false},{"id":"9","label":"Bridge services","other":false},{"id":"10","label":"DAC","other":false}],"questionKey":""},"3":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"5da83e81-ce46-4f0a-8253-1fc72d6d9a0c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-06-25T12:41:37.832407839Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[250],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Request help for an issue with an existing partner CDK chain","submit":{"lock":false,"pdf":false},"templateFormUuid":"5da83e81-ce46-4f0a-8253-1fc72d6d9a0c"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please give a brief description of the issue you are experiencing"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"7b602851-1929-4343-a0c0-e34a97b75ed0"}},{"type":"orderedList","attrs":{"order":2},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"What component are you seeing an error with?"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"ce35a38a-e862-4e2d-9bcb-70797664873c"}},{"type":"orderedList","attrs":{"order":3},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please attach a screenshot of the error you are seeing."}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"b371d9ce-4adb-4ab2-8ee5-cd6e8621b03b"}},{"type":"orderedList","attrs":{"order":4},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Please attach the logs from the component experiencing the error."}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"d04da81d-7c47-4d7d-84af-8c35bc8759ba"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"rt","label":"","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cm","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"RPC node","other":false},{"id":"2","label":"Synchronizer","other":false},{"id":"3","label":"Executor","other":false},{"id":"4","label":"Sequencer","other":false},{"id":"5","label":"Aggregator","other":false},{"id":"6","label":"Sequence sender","other":false},{"id":"7","label":"Prover","other":false},{"id":"8","label":"Transaction Pool","other":false},{"id":"9","label":"Bridge services","other":false},{"id":"10","label":"DAC","other":false}],"questionKey":""},"3":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"at","label":"","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"5da83e81-ce46-4f0a-8253-1fc72d6d9a0c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=polygon","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"24bfe992301fd79463c557848c93ad99702e0ce8_lout","baseUrl":"https://polygon.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://polygon.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ed26566c-0ddb-4fd8-a94c-93093a15077a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0cdda9ac21e7452b84b425c61d5df109","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://polygon.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}